Privacy
Policy
This Privacy Policy explains how Hill Bend Park ("we", "us") collects, uses and protects information about tenants and visitors who use our website, hillbendpark.org, including the tenant portal and online rent payment.
Information we collect
- Contact details: your name, email address and mobile phone number.
- Rental details: your space, rental term, start date, lease documents and service preferences (such as propane delivery).
- Payment records: amounts and dates of payments. Card payments are processed by Stripe; we do not receive or store your full card number.
- Text message consent: whether you agreed to receive text messages, and when and how you agreed.
- Account information: your login email and an encrypted password if you create a tenant portal account.
How we use your information
- To manage your rental, space assignment and lease.
- To process and record rent payments.
- To contact you about your account, payments, park services and maintenance.
- To send text messages, only if you have agreed to receive them (see below).
- To keep our records and meet legal obligations.
Text messaging and your mobile number
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We do not sell, rent or share your mobile phone number or text message consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver our messages on our behalf.
If you agree to receive texts, we use your number only to send account and service messages from Hill Bend Park, as described in the SMS Terms section of our Terms & Conditions. You can opt out at any time by replying STOP to any message, turning off text reminders in the tenant portal, or contacting us.
Who we share information with
We share information only with service providers that help us run the park and this website, and only as needed to provide their service:
- Supabase — secure hosting of our tenant database and files.
- Stripe — online payment processing.
- Twilio — delivery of text messages.
- Hostinger — website hosting.
We may also disclose information if required by law or to protect the rights and safety of our tenants, staff or property. We do not sell personal information.
How we protect your information
Tenant records are stored in a secured database that only authorized park staff can access, and lease documents and receipts are kept in private storage. No method of storage or transmission is completely secure, but we take reasonable steps to protect your information.
How long we keep it
We keep tenant and payment records for as long as needed to manage your rental and to meet legal, tax and accounting requirements.
Your choices
- Review or update your contact details in the tenant portal, or by contacting us.
- Stop text messages at any time by replying STOP.
- Ask us to correct or delete your information, subject to records we are required to keep.
Children
Our website and services are intended for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
Contact us
Hill Bend Park
Crane, TX
Phone / text: (432) 356-4802
Email: property.manager@hillbendpark.org